Return Policy & FAQs
What is your return policy?
All online sales are final. We do not accept returns on merchandise or coffee.
Do you take website or phone orders for drinks and food?
Nope, we keep it old school. Come check us out at the cafes for drinks and burritos! But we do accept online orders for coffee beans and merchandise.
If you're looking for a box of brewed coffee, check out our catering order form or give us a call at your preferred pickup location (at least 24 hours notice is super helpful!):
- Rosewood St: (734) 222-9202
- Liberty St: (734) 369-2494
How long will my package take to ship?
Processing time: We ship the next business day. During busy holidays, please allow 2-3 days for us to ship your order.
Delivery time: Delivery times usually range from 1-7 business days depending on destination, starting once your order has shipped.
Please note: we do not offer expedited shipping. USPS Priority Mail and UPS Ground are both standard delivery services, and do not have a guaranteed delivery time. Once we hand your package over to the carrier, we are not responsible for delays caused by the carrier, weather conditions, or high-volume holidays.
What happens if my package is delayed or lost?
We know that waiting for an order is frustrating! While we cannot control transit times once we have handed your package to the carrier, we will be glad to help if your package appears stuck. If your tracking information hasn't updated for a few days, please reach out to help@roosroast.com or (734) 222-9202 and we will help sort it out with the carrier!
My package has been marked as delivered, but it hasn't arrived. Where is it?
- Wait 24 hours: packages are sometimes marked as delivered before they have been dropped off.
- Check around your property: look for the package around side or rear doors, garages, or behind pillars or furniture. It might be hiding.
- Ask housemates: they may have brought it inside and conveniently forgot to tell you.
- Check with neighbors to see if they received it!
If your package still hasn't shown up after 24 hours, please reach out to help@roosroast.com or (734) 222-9202 and we will file a claim with the carrier.
My package arrived damaged. Now what?
RoosRoast Coffee Corporation is not responsible for damaged packages, but we do want to help make it right! If your package was shipped via USPS or UPS, that carrier is responsible for the damage that occurs while your package is in transit. Let us know if your package was damaged so we can begin the claims process with the carrier on your behalf.
Contact help@roosroast.com or (734) 222-9202.
Help! I've made a mistake. Can I edit or cancel it?
As long as the order hasn't been shipped yet, we can edit or cancel it. We try to send out orders quickly, so please let us know as soon as you realize your mistake.
Contact: help@roosroast.com or (734) 222-9202
Shoot! I put in the wrong shipping address! Can you help?
As long as the order hasn't shipped yet, we can edit the shipping address. But our speedy delivery team is super speedy! So, let us know as soon as you realize what happened.
Contact: help@roosroast.com or (734) 222-9202
The bad news is that if your order has shipped, that’s that. We are not responsible if you put in the wrong address. And because we can’t reroute your order and we do not accept returns, your next step (if you so choose) is to place a new order and ship it to the address you originally intended.
RoosCrew, you made a mistake with my order. How are you going to make this right?
If we have made a mistake and the order you received is incorrect, gosh darn it, please reach out ASAP so we can make it right! The RoosCrew is diligent and detailed, and we are imperfect humans who make mistakes. But we own them and will do everything we can to make it right.
Thanks in advance for understanding and letting us know as soon as you realize what happened.
Contact: help@roosroast.com or (734) 222-9202